Return & Refund Policy
Company: PT TEKNOLOGI CEKAT INDONESIA
Thank you for choosing CekatAI, a product of PT TEKNOLOGI CEKAT INDONESIA. We strive to provide the best services and support for your business needs. This Return & Refund Policy outlines the terms and conditions for requesting a refund.
1. Subscription Cancellation
You may cancel your subscription to CekatAI at any time through your account settings. Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to CekatAI’s features until the end of the subscription period.
2. Refund Eligibility
Refunds for CekatAI are generally not provided except under specific circumstances such as:
- System malfunctions or downtime that exceeds our service level agreement (SLA).
- Billing errors, such as being charged twice or charged for the wrong subscription plan.
To be eligible for a refund, you must submit a request within 14 days of the charge in question.
3. Refund Process
To request a refund, please contact our support team at [Insert Contact Information] with your account details and a description of the issue. Our team will review your request and notify you of the decision within 7 business days.
If approved, the refund will be processed within 14 business days and will be applied to your original method of payment.
4. Non-Refundable Items
Please note that the following items are non-refundable:
- One-time setup fees
- Custom development work
- Any services rendered before cancellation
5. Changes to This Policy
PT TEKNOLOGI CEKAT INDONESIA reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy regularly to stay informed about our practices.
Delivery Policy
Company: PT TEKNOLOGI CEKAT INDONESIA
CekatAI is a software-as-a-service (SaaS) product provided by PT TEKNOLOGI CEKAT INDONESIA. This Delivery Policy explains how we provide our services to you.
1. Service Delivery
Once your subscription to CekatAI is confirmed, you will receive immediate access to the platform via your registered email address. There are no physical goods associated with CekatAI; all services are delivered digitally.
2. Account Activation
After completing the registration process, you will receive a welcome email with instructions on how to log in to your CekatAI account. If you do not receive this email within 24 hours of registration, please check your spam folder or contact our support team at [Insert Contact Information].
3. Access to Services
Upon successful payment, your subscription will be activated, and you will have access to all the features included in your chosen plan. If you experience any issues accessing the platform, please reach out to our support team immediately.
4. Service Availability
CekatAI is designed to be available 24/7. However, there may be scheduled maintenance or unexpected downtime. We will notify you in advance of any planned maintenance that might affect service availability. In the event of unexpected downtime, our team will work to restore service as quickly as possible.
5. Support and Assistance
Our support team is available to assist you with any issues related to accessing or using CekatAI. You can contact us at [Insert Contact Information] during our business hours [Insert Business Hours].
6. Changes to This Policy
PT TEKNOLOGI CEKAT INDONESIA reserves the right to modify or update this Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy regularly to stay informed about our practices.