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TERMS AND CONDITIONS

OF TCI PRODUCT USAGE
Thank you for Your trust in using TCI’s products. By using any services and/or products provided by PT Teknologi Cekat Indonesia (“TCI”), hereby You, the company and/or business where You have given permission or authorization to represent You (“User”) agree to the following Terms and Conditions of TCI Product Usage as well as the terms, policies, and other related documentation as implemented by TCI from time to time (“Terms and Conditions”).

TCI may review and amend these Terms and Conditions from time to time at TCI’s sole discretion. The User acknowledges and agrees that the User is obliged to check these Terms and Conditions from time to time to be aware of the latest conditions or information regarding the terms of Product usage provided by TCI.

I. General Terms

These General Terms apply to all Users who use any Product (as defined below) provided by TCI.

A. General Definition

B. Package Details, Fees, and Payments

The User acknowledges, understands, and agrees that the details of the Product package selected by the User are as stated in the Quotation and/or the Usage Agreement.

C. User Representations and Warranties

The User represents and warrants that:

  1. The User is competent and authorized to agree to these Terms and Conditions.
  2. The User has obtained all necessary licenses for the obligations under these Terms and Conditions.
  3. There are no ongoing legal actions that could materially affect the User’s ability to perform its obligations under these Terms and Conditions.
  4. The User complies with all applicable anti-bribery and anti-corruption regulations.
  5. The User guarantees that it has obtained valid consent from personal data owners whose data is provided to TCI in relation to the Product usage.
  6. The User guarantees to always comply with the terms, conditions, and privacy policies that apply to each Product.

D. Indemnification and Limitation of Liability

If the User suffers a real loss when using the Product during the Subscription Active Period, proven to be caused by TCI’s direct error or negligence, the User may submit a request for compensation to TCI.

TCI’s compensation is limited to the usage fee paid by the User, subject to specific conditions. TCI will not be responsible for any indirect or consequential losses.

E. Intellectual Property Rights

These Terms and Conditions will not be considered as a transfer of any Intellectual Property Rights which are the property of each Party or its affiliates.

F. Confidential Information

All information provided by one Party to the other in connection with these Terms and Conditions is considered confidential, except for certain excluded categories.

G. Data Security

All information and data obtained by TCI from the User in accessing and using the Product (“Data”) will be handled in accordance with applicable laws and regulations. TCI is authorized to use the Data as necessary to provide and optimize the Product.

H. Termination

These Terms and Conditions end when the Active Period or the Trial Service has ended, unless otherwise stated. The Parties agree that these Terms and Conditions may be terminated earlier under specific circumstances, with prior notification.

I. Force Majeure

If Force Majeure occurs, the affected Party must notify the other Party and make efforts to restore its ability to fulfill its obligations.

J. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Disputes shall first be settled amicably, and if unresolved, through arbitration at BANI Arbitration Center (BANI) in Jakarta.

K. Service Level & Product Help Center

Hotline TCI Support:
WhatsApp: +62-831-2454-5768
Email: [email protected]

Operational Hours:
Monday – Friday: 08.00 – 20.00 WIB
Saturday – Sunday: 09.00 – 18.00 WIB

II. Specific Terms For Each Product

The following are the Specific Terms that apply to Users according to the type of product selected.

Specific Terms & Conditions for the Use of WhatsApp Business API & Omnichannel Products

The terms below are only relevant if the User uses a Product in the form of WhatsApp Business API & Omnichannel.

A. Definition

B. User Account & Active Period

C. Billing & Addition of Product Facilities

D. Training

E. Adjustment

Specific Terms & Conditions for the Use of Customer Relationship Management Products

The Terms and Conditions below are only relevant if the User uses the Product in the form of a Customer Relationship Management Application.

A. Definition

B. User Account & Active Period

C. Billing & Payment

D. Training and Implementation

Specific Terms & Conditions for the Use of Call Center Products

The Terms and Conditions below are only relevant if the User uses the Product in the form of a Call Center.

A. Definition

B. User Account & Active Period

C. Billing & Changes of Product Facilities

D. Training & Implementation